Please contact us immediately if you receive an incorrect item at firstname.lastname@example.org. A call tag will be sent and the correct item will be shipped. We will make every effort to get you the correct product. No refunds or exchanges for a different item will be permitted if there is a warranty issue.
Warranties that fall outside of our 30 day return policy will be repaired or replaced at our discretion provided that the customer prepays the freight to and from our warehouse.
In order to qualify for warranty coverage the product must be properly secured, maintained and utilized for the purpose for which it was designed. During installation and removal care must be taken not to snag the cover on sharp objects. Pad all sharp corners or sharp objects on top of your vehicle.
The materials and workmanship of each of our covers are guaranteed to be free of defects at the time of manufacture. The warranty does not cover normal wear, weather soiling, or stains from environmental pollution.
The warranty is not transferable and is also voided if the cover is modified in any way by the purchaser. Warranties are only good for purchases made and shipped within the continental USA. Any purchases made outside of this territory will not be covered under any warranty.
For all warranty issues detailed photographs of the warranty damage and product tag are required. You may e-mail all pictures to the e-mail address given. Please include the “bill to” name, date and product you ordered. The warranty process could take up to 3 weeks to complete.
Goldline cannot accept any packages freight collect or COD. All packages must be paid for prior to shipping. Returns must be inspected before final decisions are made on credits.
All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow up to 2-3 weeks for processing. We do not keep credit card information on file.
Please e-mail customer service if you have a warranty claim.